Smart Switch Mobile Not Working? Solutions Are Here!

Samsung Smart Switch Mobile Not Working? – Fixed

As I know, almost all the users have downloaded this app on their Samsung Galaxy S7, and the result of this app is also very good said by lots of users. However, there are also some complain voice come out said there are some bothers when they are using the Samsung Smart Switch Mobile app such as unstable stability during devices connections or data transfer process, data transfer is easy to crash and so on. When the Samsung Smart Switch not working, what should we do? Get the alternative to Samsung Smart Switch? Today your digital talent will help you solve these problems.

PS: by the way, here are the best fixes for Samsung Pay Not Working and Ok Google Not Working issues for your reference too.

Part 1. The 4 Problems You May Meet When the Smart Switch Mobile is Not Working

As I mentioned before, when the users are using the Samsung Smart Switch Mobile app, sometimes it doesn’t work. Then we may meet some problems. After a conclusion from these users, the problems can be divided into 4 aspects: compatibility, functional limitation, stability and duplication merge. Now let talk one by one.

Problem 1. Compatibility

You may think the Samsung Smart Switch Mobile app supports all the versions or models of iPhone or Android phones when you hear the advertisement of this app too. But the truth is not.

Actually, this app can only be used among Samsung Galaxy series mobile phones, and the supported version should be above the Android 4.0 operating system. It means the former Samsung smartphone even the Galaxy series phone whose operating system is under Android 4.0 such Galaxy S2 cannot use this app to transfer data between Samsung Galaxy S7 and it.

And also other Android phones which are not from Samsung Company and under the Android 4.0 operating system cannot realize data transfer between Samsung Galaxy S7 and them, too. It’s really bothered lots of Android phone users.

For iPhone users, you need to download the Samsung Smart Switch Mobile PC software on your computer and connect your iPhone with the program and at the same time connect your Galaxy S7 with the program together, you can transfer some limited types of data from iPhone to your Galaxy S7. It’s really bothered the iPhone users, too.

This device compatibility problem really makes most mobile phone users upset.

Problem 2. Function limitation

As I mentioned in the last paragraph, the problem for the iPhone users is they need to download the PC software of this Samsung Smart Switch Mobile on their PC, the data transfer can be realized. It’s not so convenient and also a little bit complicated. But if you don’t mind, it’s ok. But when you use it to transfer your data from your iPhone to your new Samsung Galaxy S7, you will quickly find another problem, the transfer data type is limited.

Not all your iPhone data can be transferred to your Galaxy S7 by this app. For example, the music and videos which you spent your money bought on the iTunes store cannot be transferred to your Galaxy S7 through this app. It really makes iPhone users frustrated a lot.

Problem 3. Stability

OK, if your problem is not from the above twos. Let’s talk about the third annoying problem, the stability.

Maybe your phone is not an iPhone or under the Android 4.0 operating system, but a Samsung phone with a high version Android operating system, so the above two matters won’t bother you. However, when you are using the Samsung Smart Switch Mobile app on both your Samsung phone and Galaxy S7 to transfer data, you will accidentally find the transfer process is very easy to crash maybe because of the distance of the two devices, maybe because the data is too large or maybe you did some operations on the phone which unfortunately affected the transfer stability.

And also as the result of the unstable stability during the data transfer process by using this app, there will be plenty of broken files being created by the crashed data transfer. It’s another headache that is born by this low stability problem.

Problem 4. Duplication Merge

Due to the last problem, as I said there will be some broken data on your Galaxy S7 now. They might be some contacts, text messages, photos, or other files that have already been transferred to your Galaxy S7 but because the process crashed, they might be transferred to your Galaxy S7 again. So it will cause a data duplication problem.

Or not because of the last problem, you are lucky that all the data from your old Samsung phone to your Galaxy S7 is transferred very smoothly and successfully. But actually, you already have some same data on your Galaxy S7 but the app still put the same data to your Galaxy S7 again, it also causes the data duplication problem.

However, the Samsung Smart Switch Mobile app won’t help you to merge the duplicated data. Gosh, you need to delete the same data one by one, so inconvenient and tired.

Am I right? The above four problems are the bothers you have met when you use the Samsung Smart Switch Mobile app to transfer data from an old phone to a new Galaxy phone. Don’t be to headache about these, don’t forget I am here, of course, I will offer you some good solutions to help you get rid of these matters.

Part 2. The Solutions to Solve Samsung Smart Switch Mobile Not Working Problems

So how to solve your problems? Of course, we need some third-party tools while we can’t solve these just on the devices. So what’re the good tools that can help us solve the above 4 problems even the Samsung Company app cannot solve also? Here I strongly recommend the Wondershare software. This is not an advertisement, but according to my own experience. To become a digital talent is not easy stuff.

On the way to reach this talent status, I also have experienced a lot of unlucky things and taken roundabout courses. I have tried lots of different software, some are amazing, some are good and some are just specious without any uses. The Wondershare software is in the first kind, the amazing ones.

For the above problems, the dr.fone – Phone Transfer and Wondershare MobileGo should be the best choices for you to solve your problems. And the software decision between these two is depended on the problems which you have. Continue to read, you will find your most appropriate problem solutions.

Section 1. dr.fone Phone Transfer to solve your Problems 123 for “Samsung Smart Switch Not Working”

For the first 3 problems for the Samsung Galaxy S7 users or all the phone users who want to buy the latest Samsung Galaxy S7 as your new phone to replace your old iPhone, Android phone, BlackBerry phone, Windows phone even the Nokia Symbian phone but has the bother about the phone compatibility and data transfer which the Samsung Smart Switch Mobile app cannot help to solve, just use dr.fone! dr.fone – Phone Transfer is the one who can help you solve all the 123 problems together with just one click! How amazing!

Don’t doubt my words, see the following key features this dr.fone Phone Transfer software has, you will firmly trust it:

  • Simple interface: As most software having a specious interface that may separate the users’ attention and doesn’t know the use of different parts, dr.fone Switch offers its user the most simple and easy to understand interface which makes its interface very straightforward and clear.
  • User-friendly program: Many software need lots of steps to complete one process, but the program of dr.fone Switch is freaking user-friendly which is so easy to use that even one click, you can complete the process you want even you are a digital green hand.
  • High compatibility: Unlike most transfer software have a limitation for its supporting device model or version, dr.fone Switch is fully compatible with all the versions and models of iOS, Android, Windows Phone and Nokia Symbian devices including phones and tablets.
  • Zero risk with 100% safety: The most concern for the users is data safety. Unlike the data damage most transfer software might cause, MobieTrans promise the user zero data transfer risk to ensure 100% data safety which means no data damage will happen during the transfer process and all the data will be the original data like before.
  • Comprehensive data type transfer: Not many software can support all the types of data transfer, but dr.fone Switch can speak it out loud. The data types that this tool support to transfer are very comprehensive, including Contacts, Messages, Calendar, Photos, Music, Video, Call logs, Apps and even App Data.

Get dr.fone – Phone Transfer

After you have understood this software so well, you should know your problem 1 is no doubt solved easily. Now let’s start to use this fantastic tool to solve the problem 2 and 3 – the iPhone iTunes music and videos transfer problem and a broken transfer data problem.

How to transfer iTunes purchased music and videos on iPhone to Galaxy S7 (Edge)

YouTube video

#1. Download an appropriate version of dr.fone software on your PC, install it and then launch it.

Get dr.fone – Phone Transfer

#2. Once you open the program, you are on its home page already, find out the “Phone Transfer” section and click on it. Then you will enter the “Phone to Phone” data transfer interface.

samsung smart switch not working alternative - dr.fone

#3. Follow the guide shows on the interface to connect both your iPhone and Samsung Galaxy phone with the PC by their USB cables. Wait a moment to let the program detect both of your devices. Once they have been successfully detected, both of your phones will show on the left and right sides of the interface.

#4. You will see “Source” and “Destination” title on the top of each device, click on the “Flip” button on the interface to switch the title until the “Source” is on your iPhone and the “Destination” is on your Samsung Galaxy phone. Once it was done, you can find the data on your iPhone are shown in the center box of the interface which is divided into several types like Contacts, Text Messages, Calendars, Call logs, Apps, Photos, Music, and Videos.

iPhone to Galaxy S7 Music transfer

#5. Tick the Music and Videos options, then click on the “Start Transfer” button at the center bottom of the interface. Then wait for a while, the program will transfer these data to your Galaxy Phone from iPhone.

Sync Music from iPhone to Samsung S7 Edge

Tip: Make sure both of your phones are firmly connected to your PC during the data transfer process. Otherwise, the transfer process will be interrupted and you need to repeat the above steps again. Though it’s easy, to complete it just once is the best choice.

Now, your first problem is perfectly solved by this dr.fone – Phone Transfer software, unbelievable right? Ha-ha, it’s magic.

Tips: Click to learn more about transfer music, videos, or playlist from iTunes Library to Samsung Galaxy S7 (Edge).

How to deal with the broken transfer data (Clear Data before Copy)

#1. Since we have downloaded and installed the program on our PC already, now just launch it.

Get dr.fone – Phone Transfer

#2. Click on the “Phone Transfer” button and connect both of your phones with the PC by USB cables.

#3. Flip the “Destination” title on your Samsung Galaxy S7.

Sync Android to Samsung Galaxy S7

#4. Tick the data you want to transfer to your Galaxy S7.

#5. Tick the “Clear Data before Copy” selection under your Galaxy S7. If you tick this option, the former broken transferred data will be wipe out before the new round data transfer.

#6. Click on the “Start Transfer” button, and then after some time (it depends on the data size you transferred), your selected old phone data will completely be saved in your Galaxy S7 (Edge) as the original look.

Copy Data to Galaxy S7 Edge to fix samsung smart switch not working

Ha-ha, so easy isn’t it? Even you are a digital beginner, the easy-to-use interface will make you operate it very easily.

If you need to transfer WhatsApp messages from/to Samsung, please switch to Tenorshare iCarefone for WhatsApp Transfer, which is a professional WhatsApp data transfer, backup, and restore tool.

Here are some video tutorials for your reference too:

YouTube video

Section 2. MobileGo to deal with duplicated data on Galaxy S7 – Problem 4 of “Smart Switch Not Working”

After we solved the “Samsung Smart Switch Not Working” problems 1 2 and 3, we should turn to problem 4, the duplicated data problem. As I said before, if we have the same data on our Galaxy S7 already but the Samsung Smart Switch Mobile app transferred the same data to our Galaxy S7 from the old phone again, and this app won’t help us to merge the duplicated data or deleted the duplicated data, we can only merge or delete the same data by ourselves manually. It will take lots of our time on this boring thing, also we will feel so tired to do such useless work.

Now, it’s Wondershare MobileGo software’s showtime! This software will help us get rid of a long time but the boring task and will automatically merge the duplicated contacts on our Galaxy S7 and also you can use it to delete duplicated music or videos with just one click. So simple so easy.

Also to own your trust, I list some of the nice features of MobileGo software below:

  • The Manage feature supports you to manage your phone data on the computer desktop and also can help you transfer data between mobile devices and your PC. You can import your phone data such as contacts, text messages, music, photos, videos and other files to the computer by this software and also you can export these files to your device from PC, but the data exporting from computer function cannot be used on IOS operating systems like iPhone or iPad.
  • The Toolkit feature allows you to optimize your mobile device like rooting your device, backing up your device data on PC and recovering the data to your device, erasing the data on your device and other functions.
  • The Mirror feature is a very interesting feature that can simulate your device interface on the computer. Your device, for example, a smartphone, will show on the PC screen as the same as its actual look in reality. You can operate your phone by the operation you do on the simulated phone screen by your mouse like playing games, sending text messages and so on.
  • The On Mobile feature offers the users an amazing function Go Wi-Fi function which allows you to connect your mobile device with your PC through the Wi-Fi that this software provides without a USB cable. And through this function, you can also boost your device operation speed, clean the junk files on your device and transfer data between your mobile device and PC.

OK, since you have known this software so well, let’s use it to solve problem 4 for “Samsung Smart Switch Not Working”. The last problem can be divided into two aspects, one is the duplicated contacts and the other one has duplicated media files including music, videos, and photos.

How to merge duplicated contacts on Galaxy phone

YouTube video

#1. Go to the MobileGo software official website to download an appropriate version of MobileGo software on your PC, install it on your PC and then launch it.

#2. Connect your Samsung Galaxy S7 with the PC by their USB cables. Wait a moment to let the program detect your device. Once it has been successfully detected, your Galaxy S7 will show on the “My Device” interface.

samsung smart switch not working - MobileGo for Samsung

#3. Find out the “Contacts” button on the left side of the “My Device” interface and click on it.

#4. Find out the “De-duplicate” button on the top of the interface and click on it. Then a small window will pop up to ask you which contact account you want to find the duplicates, select one according to your need. And then all the duplicated contacts which have the same name, phone number, or email address in that account will appear on the interface.


#5. Select a merge type in the drop-down menu and choose one type.

#6. Click on the “Merge Selected” button at the bottom of the interface. Then all the duplicated contacts will be merged as one and saved in your Galaxy S7.

delete duplicate contacts to fix samsung smart switch not working

Pretty easy and simple to operate, right? Now, your problem 3 is no longer a matter anymore.

By the way, let’s learn more about what to do when your Samsung Smart Switch taking long time.

How to deleted duplicated music/videos/photos in one batch on Galaxy phone

#1. Since we have downloaded and installed the program on our PC already, now just launch it.

#2. Connect your Galaxy S7 with the PC until it showed on the “My Device” interface.

#3. Find out the “Music” button on the left side of the interface and click on it. Then you will enter the music management interface and all the music saved in your Galaxy S7 will show on the interface as a list.

#4. Tick the same music pieces and other music pieces you want to delete. Once it was done, continue to the next step.

#5. Click on the “Delete” button on the top of the interface. Then a pop-up hint will show on the screen to ask for your confirmation whether you are sure to delete these selected files. Click on “Yes” to delete the duplicated music pieces.

deleted duplicated music to fix samsung smart switch not working

Wait a short time, the duplicated music will disappear from your Galaxy S7 forever.

Though the above operation is for deleting duplicated music, the steps for deleting duplicated videos and photos in one batch are the same. You just need to click on the “Videos” and “Photos” options and repeat the above steps, the duplicated videos and photos will disappear, too. So convenient and simple.


Hey buddies, how’s your feeling now? The dr.fone – Phone Transfer and MobileGo are so amazing, right? Yes, they help you so easy to solve the “Samsung Smart Switch Not Working” headache problems in such several simple steps with a user-friendly interface. And also helped you saved a lot of time while dealing with these problems. So a slogan comes out from my brain, Wondershare software in hand, all problems go fast.

Ha-ha, am I a genius? OK. The night is so late, I hope you have a good night and tomorrow wish you can enjoy this article and like it. Bye.