iPhoneRepair

Get Back the iPhone Internal Storage Empty

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Is your iPhone internal storage empty? Most of us take photos with our iPhones on a regular basis. It is obvious to have lots of pictures saved on our phones. Sometimes, we have to export these pictures from our phone to the computer for backup or other purposes.

So, this issue can happen to anyone, where we try connecting our iPhone to the system and find iPhone internal storage empty. Here, users do not find the DCIM folder on their phone and, thus, cannot copy the content to the system. If this happens, try some reliable ways to get rid of this issue. Try these troubleshooting tips and effective methods for resolving this issue.

Before we move further, let’s find out why the ‘iPhone internal storage empty’ issue occurs. If you do not know, iCloud Photos has some major functions, which include:

  • Synchronizing the videos and photos across all the devices.
  • Saving internal storage on the device by uploading the videos and pictures to iCloud.

So, it is because of the second major function you come across the ‘iPhone internal storage empty’ problem. This empties that DCIM folder on your iPod touch, iPad, or iPhone. With iCloud Photos enabled, your iPhone just stores previews of the pictures in the library. iCloud Photos download the full-resolution pictures from iCloud when you open them.

Thus, this DCIM folder stores pictures that your device downloaded recently or has not uploaded to the iCloud yet. Generally, this forms a very small selection of the photo library. This is the reason that you face the ‘iPhone internal storage empty‘ issue when connecting your iPhone to the system.

Another reason why you cannot see the DCIM folder is that it might be hidden. Some users found that the pictures on their iPhone were hidden on the computer. That’s why this folder shows up as empty on the device. To solve this, you just have to open the ‘File Explorer‘ tab on your computer. From there, visit ‘View‘ and select ‘Show/Hide.’ Now, tick the box against ‘Hidden items.’


How to find the DCIM folder of your device on the computer

Users, who do not know where the DCIM folder shows up, find here how to connect your device to the system and discover this folder.

Steps on how to find the DCIM folder on your system:

To find this folder, go through the following instructions.

Step 1: Switch on your iOS device and unlock it.

Step 2: Connect your iPhone to your computer using a USB cable.

Step 3: Click on ‘Trust this Computer‘ if asked on the phone.

Step 4: Now, visit ‘File Explorer‘ on your computer and select ‘Computer.’ After that, choose ‘iPhone‘ and then, ‘Internal Storage.’ From there, select ‘DCIM.’

Step 5: Next, you will be able to see folders having all the pictures.

PS: Let’s learn more about how to recover files from Samsung Galaxy S7/S7 Edge Internal Memory or SD Card and how to Recover Videos from Android’s External & Internal SD Card with ease.


Part 1: Fix ‘iPhone Internal Storage Empty’ by Trying Troubleshooting Tips

These tips can help you in resolving the issue and can bring back the iPhone internal storage empty back. So, if your internal storage shows as empty on the system, try these troubleshooting tips.

1.1 Ensure Your Device is Unlocked and Use Another Cable

If your device is locked, then you may face difficulty in viewing the content on connecting it to the computer via a USB cable. With your Face ID, passcode, or Touch ID, unlock your device and check if your iPhone internal storage empty is not empty anymore.

In case iPhone data or photos do not show up on the system ever after unlocking it, you should try another USB cable, USB port, or another system. If nothing works for you, it is better to use other ways to resolve this issue.


1.2 Try Force Restarting your Device to Fix ‘iPhone Internal Storage Empty’

On noticing your iPhone internal storage empty and no DCIM folder, then you may have to force restart the device and get the issue fixed. To do this, follow the instructions below:

iPhone X/8 Plus/8

Press and release the key ‘Volume Up‘ quickly. Now, repeat this for the key ‘Volume Down.’ After that, you need to hold down the tab ‘Wake/Sleep‘ and let go of it only when you see the Apple logo on the screen.

iPhone 7 Plus/7

Hold down the keys ‘Volume Down‘ and ‘Wake/Sleep‘ for around 10 seconds. Let go of them when you see the Apple logo.

iPhone 6S/6/Earlier Models

Hold down the tabs ‘Home,’ and ‘Wake/Sleep‘ simultaneously for around 10 seconds. Release these tabs on seeing the Apple logo on the screen.


1.3 By Authorizing the System to Fix ‘iPhone Internal Storage Empty’

If your iPhone internal storage empty shows up after connecting your system to the system, this could be due to authorization issues. This is a security feature on iPhones, and the computer requires to get authorized for accessing the device data. Users can follow the steps listed below for authorizing their computers.

  • Connect your device to the system with a USB cable
  • Launch iTunes and click on ‘Account‘ and then ‘Authorization.’
  • Choose ‘Authorize this Computer‘ and put in your username and password for visiting the DCIM folder.

Now, check if the problem ‘iPhone internal storage empty’ has been fixed or not.


1.4 By Uninstalling the Drive to Fix ‘iPhone Internal Storage Empty’

Even after trying these methods, you are still struggling with the iPhone internal storage empty issue, then uninstall your phone drive. Sometimes, when your computer does not recognize the drives, your phone’s internal storage does not show up. To do this, go through the following instructions.

  • Open ‘Device Manager‘ and choose the option ‘Portable Devices
  • Under this tab, right-tap on ‘Apple iPhone‘ and then hit ‘Uninstall.’
  • Tick the box present against ‘Delete the driver software for this device.’
  • Hit ‘OK

This will uninstall your iPhone drive from the computer. Next, disconnect your device and start the system again. After reconnecting your device, check whether the iPhone internal storage empty issue has been resolved.


Part 2: Different Effective Methods for Exporting Pictures from iPhone to Computer

In most cases, troubleshooting tips resolve the issues like ‘iPhone internal storage empty.’ If these tips do not work, then try out these effective methods to export pictures from your iDevice to the computer.

Besides, let’s figure out how to recover deleted photos from Android internal storage easily.

2.1 By Using a Professional Third-Party Tool

When troubleshooting tips do not work, you need a professional third-party tool for fixing the ‘iPhone internal storage empty’ issue. You can do this by a wonderful tool called iMyFone iTransor Lite. This tool can export over 18 kinds of files selectively, including pictures from your device. It enables users to access iTunes and iCloud data even if they do not have their phone with you.

Steps to fix the ‘iPhone internal storage empty’ issue:

Here are the instructions for exporting pictures effectively from their device to the system.

Step 1: Initially, download iMyFone iTransor Lite and install it on your system. Next, connect your device to the computer.

Get iMyFone iTransor Lite

Step 2: Tap on ‘Export from Device & Backup‘ Click on ‘Export From Device‘ after that.

Step 3: Now, choose the option ‘Photos‘ and then click ‘Scan‘ for scanning the device.

Step 4: Choose the pictures from the list and click on the ‘Export‘ tab for getting them saved on the system. Check the storage issue now.


2.2 By Downloading Pictures from iCloud.com

By using the iCloud Photo Library, you can sync your pictures on the device with iCloud. For this, you need to enable this feature. Then, you can download pictures from iCloud.com if the iPhone internal storage empty issue.

  • Switch on the iCloud Photo Library feature on the iPhone by clicking ‘Settings.’ After that, click on ‘Your Name‘ and press ‘iCloud.’
  • After that, choose ‘Photos‘ and switch on the ‘iCloud Photo Library‘ feature.
  • Then, download pictures from iCloud by going to www.iCloud.com on the system. After that, put in your login credentials.
  • Click on ‘Photos‘ and next, press ‘All Photos.’ Keep scrolling down to choose ‘Select Photos.’
  • Once selected, click on ‘Download‘ and then select ‘Download‘ in the pop-up window for confirming your action. In the folder ‘Downloads‘ on your computer, you can see these pictures.


2.3 By Emailing the Pictures from Phone to Computer

Another great alternative for accessing your pictures on the system when the ‘iPhone internal storage empty’ issue occurs is by emailing them from the device to yourself. For this, you just need to attach the pictures and send them to your email ID.

After that, just open your email on the system and download your pictures. In this way, you can easily transfer your pictures to your computer.


So, these are some of the effective methods and troubleshooting tips that you can use to get back your iPhone internal storage empty back. Try these methods one after the other until you come across the perfect solution to your problem. If you like to export your pictures from your iDevice to the computer, then use iMyFone iTransor Lite. This professional tool lets you export different types of data hassle-free. Try out its amazing features now with its free trial.

Try iMyFone iTransor Lite


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