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Alexa Won’t Connect to Wi-Fi – How to Connect Alexa to Wi-Fi?

After you have unboxed a new Amazon Echo or Alexa-enabled device, then what! If you do not know how to connect Alexa to Wi-Fi, then we are here to help you. The very first thing that you have to do is to get the device online after connecting it to the Wi-Fi network. For this, you will need the name and password of your Wi-Fi network. Once done, follow the instructions, and you will be interacting with Alexa in no time!


Part 1: How to connect Alexa to Wi-Fi

Firstly, users need to download and install the Alexa application from Google Play for Android devices and the App Store for the iOS ones. If you are using an Alexa-enabled device, you do not have to go through the first four steps. Instead, you can start the setup process once you have launched the application.

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Steps on “how to connect Alexa to Wi-Fi” for the first time:

  • Step 1: Put in the credentials of your Amazon account and tap on ‘Sign in.’
  • Step 2: If prompted, you need to tap on the tab ‘Get Started.’
  • Step 3: Choose the name linked to your Amazon account from the given list. Otherwise, tap on ‘I’m someone else‘ and put in the correct username.
  • Step 4: Give permission to Amazon for accessing Notifications and Contacts. It’s not mandatory for ‘how to connect Alexa to Wi-Fi,’ so choose either ‘Allow‘ or ‘Later‘ as per your preference.

How to connect Alexa to Wi-Fi

  • Step 5: Click on the tab ‘Alexa menu,’ shown by three horizontal lines located at the left corner. When the menu shows up, choose the tab ‘Settings.’
  • Step 6: Now, select the option ‘Add New Device‘ and select the appropriate device kind from the list, such as Echo Plus, Echo Dot, Tap, Echo, etc.
  • Step 7: Select the particular model you like to set up—for example, Echo Dot, 2nd Generation.

How to connect Alexa to Wi-Fi

  • Step 8: Plug the Alexa-enabled device into the power outlet. Now, wait for a while until you see the appropriate signifier. If the device is plugged in already, then you need to press and hold the Action button. In case you are setting up your Amazon Echo, then the light ring present on the device’s top will turn orange. So, when your equipment is ready, choose the ‘Continue‘ tab.

How to connect Alexa to Wi-Fi

  • Step 9: Based on the device, this application might ask you to connect through the wireless settings on your smartphone. For performing this action, follow the instructions on the screen to connect to a custom-named Amazon network through Wi-Fi. Once your phone has connected to the device successfully, you will see a confirmation text. Now, the application will move onto the next screen automatically.
  • Step 10: If you see a message saying “Connected to (Device Name),” then click on ‘Continue.’
  • Step 11: Now, a complete list of present Wi-Fi networks will come up within the application. Choose the network that you like to pair with the Alexa-enabled device. If asked, you need to enter the Wi-Fi password.

How to connect Alexa to Wi-Fi

  • Step 12: The app display will read “Preparing Your (Device Name),” escorted by a progress bar.
  • Step 13: If you have established a successful Wi-Fi connection, then you will see a text reading “Your (Device Name) is now online.”

How to connect Alexa to Wi-Fi

Now, you know how to connect Alexa to Wi-Fi in an effective and easy manner.

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How to Connect Alexa to a New Wi-Fi Connection

If you own an Alexa device that has been set up already in the past but requires to be connected now to a new Wi-Fi connection or other existing networks with changed passwords, then keep on reading. It is very simple to perform this action, look for the steps below!

  • Step 1: Click on the icon ‘Menu‘ and then tap on ‘Settings.’
  • Step 2: Choose ‘Device Settings‘ and then select the device that you like to change the Wi-Fi connection for.

How to connect Alexa to Wi-Fi

  • Step 3: Tap on the ‘Change‘ tab present besides the Wi-Fi Network.
  • Step 4: Now, the setup will remain the same as mentioned above, beginning with Step 11.

How to connect Alexa to Wi-Fi

So, this is the procedure on how to connect Alexa to Wi-Fi. Now, you can connect to any Wi-Fi network in the above-mentioned ways. If you are facing any issue while connecting to the Wi-Fi network, then stay tuned! Here, we are going to tell you about some effective solutions to resolve the ‘Alexa won’t connect to Wi-Fi’ problem.

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Part 2: How to Fix the “Alexa won’t connect to Wi-Fi” Issue

Users who are struggling with the ‘Alexa won’t connect to Wi-Fi’ issue need to read this section. They can resolve this issue in the following manner. So, let’s get started without further ado.

1. Examine the internet connection

Ensure that your internet connection is functioning properly. If you are struggling with ‘Alexa won’t connect to Wi-Fi,’ Alexa could not do the job. If your Wi-Fi is functioning well, then the issue could be with the hardware.

2. Restart your router and modem

Restart your Wi-Fi router and modem manually and try connecting Alexa to Wi-Fi after five minutes. Sometimes, connectivity issues occur by network hardware instead of the devices they are connected to.

3. Start your Alexa-enabled device again

Turn off Alexa-enabled devices like Echo and turn them back on. Now, you should try connecting to your Wi-Fi. Otherwise, just unplug your device if you do not want to shut it down. Most of the time, a physical reboot could fix the issue ‘Alexa won’t connect to Wi-Fi.’

4. Enter the correct Wi-Fi password

If your hardware is functioning properly, then look for other devices on the Wi-Fi network. Disconnect this device and then try reconnecting the same through the same password you are using for connecting Alexa. If this device recognizes the Wi-Fi connection but could not connect, then the issue ‘Alexa won’t connect to Wi-Fi’ is occurring due to the incorrect password.

5. Find blocks in the network and turn the device closer to the Wi-Fi router

Wi-Fi signals could not travel long distances without degradation. Here, you should note that the ‘Alexa won’t connect to Wi-Fi’ issue can occur simply because it is out of range. Now, try expanding the connectivity using a mesh network. Now, try connecting to the network again after moving the device.

6. Look for potential interference

Ensure that there is no physical barrier between Alexa and your router. Things like concrete walls, reinforced doors, and brick walls could restrict Wi-Fi signals. Next, turn off or removes that are interfering with your signals, such as baby monitors or FM radios.

7. Reset Alexa to factory settings

When you cannot find why ‘Alexa won’t connect to Wi-Fi,’ it is advised to reset the device to the factory settings. Sometimes, a simple reset can fix various Wi-Fi problems. The instructions to reset Echo Dot depend on the device’s generation.

Third-generation Amazon Echo Dots feature a fabric speaker wrapped around the device’s sides, having four control tabs on the top. On the other hand, second-generation Echo Dots come with a non-fabric speaker having four control tabs and first-generation Echo Dots feature two tabs on top.

For resetting a 3rd Generation Amazon Echo Dot to factory settings, tap and hold the tab ‘Action‘ for about 25 seconds. The device turns off after the light ring blinks orange. After a few minutes, the light will turn blue and then orange. This indicates the setup mode, and you are all set to start the setup procedure with Alexa. Once done, try connecting to your Wi-Fi network.

For resetting a 2nd Generation Echo Dot, press and hold the tabs ‘Volume Down‘ and ‘Microphone Off‘ simultaneously until the light turns orange and then blue. After releasing the buttons, this light switches off and then, on. When this light turns orange, the Amazon Echo will restore back to the factory settings.

For resetting a 1st Generation Echo Dot to its factory settings, tap on the ‘Reset‘ tab using a paperclip or thin object. You will find this tab at the device’s bottom. Keep on pressing this tab until the light turns orange and then blue. After you release this tab, the light will switch off and on. When it turns orange, Echo Dot will be restored back to the factory settings.

The instructions to reset an Amazon Echo even depends on the device’s generation. Second-generation Echos come with a fabric speaker wrapped over all the device’s sides, while first-generation Echos don’t.
For resetting a second-generation Amazon Echo, tap and hold the keys ‘Volume Down‘ and ‘Microphone Off‘ together until the ring turns orange and then, blue. After that, the light will turn off and on. Once the ring goes orange, the device is in setup mode. Now, launch the Alexa application on your phone and follow the steps on how to connect Alexa to Wi-Fi.

For resetting a first-generation Amazon Echo, tap on the tab ‘Reset‘ present at the device’s bottom using a thin object or paperclip until the light ring turns orange and then, blue. After that, the ring goes blue and then switches off and on. When the light turns orange, your device will enter the setup mode. To reset Amazon Echo devices, such as Echo Plus or Echo Sub, read the instructions given by Amazon.

8. Ask for technical help

If you are still struggling with the ‘Alexa won’t connect to Wi-Fi’ or having trouble with how to connect Alexa to Wi-Fi after you tried all the above methods, then contact Amazon and your internet service provider.


So, these are some of the effective solutions to resolve the ‘Alexa won’t connect to Wi-Fi‘ issue. Before these solutions, we have talked about how to connect Alexa to Wi-Fi. Now, follow these instructions and have fun with Alexa!

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